Customer Service and Hard-to-get Auto Air-conditioning

Hills self-propelling, Inc. Hills AutomotiveInc. , is an aftermarket producer and distributer of automotive transposition parts. The business s abjectly expanded which began as a supplier of hard-to-get auto air-conditioning units for classic cars and hot rods. The warm has limited manufacturing expertness but a state-of-the-art MRP system and extensive inventory and aggregation facilities. Components are purchased, assembled and repackaged. Profits have fallen considerably. In addition, the customer serve up aim has declined, with late deliveries now exceeding 25% of orders.And to make matters worse, customer returns have been rising at a rate of 3% per month. I. foreland of View Art Hill II. Time Context At yield III. Statement of the Problem The main problem of the study pertains to the declining profitability of the companion and how will this decline be solved. IV. Statement of the Objectives * To be able to assemble a plan that will help the firm back on course towa rd improved profitability. * To be able to identify the symptoms, the problems and the specific changes to be implemented in the firm. * To be able to show the importance of MRP contend in the plan. V. Assumptions * Hills Automotive Inc. s known as a supplier of hard-to-get auto air-conditioning units. * Hills Automotive Inc. is a financial stable manufacturing social club. * The whole management of the Hills Automotive Inc. is responsible and effective employees. * The slow expansion of the business is consistent. VI. Areas of Consideration swot up Analysis Strengths * Hills Automotive Inc. is a supplier of hard-to-get replacement parts. * Hills Automotive Inc. is a financial stable manufacturing telephoner. * The manufacturing company has a state-of-the-art MRP system and extensive inventory and assembly facilities. * The firm has accurate bill of materials. Weaknesses The firm has a limited manufacturing capability. * The companys discretionary segment has put downward pressu re on bulk and margins. * The company is suffering from considerably fallen profits. * Customer service level declines. * Customer returns are rising. * The firm has poor fiber control and low productivity resulting to acquire high cost. Opportunities * The firm has a limited manufacturing capability. * The company is suffering from considerably fallen profits. * Level of customer service and returns. * gauge level and standards Threats * Competitors * Economic change * Declining customer service level. * Doubtful quality